When do I receive my debit card?

  • You will receive your debit card once you arrive in Australia.
  • If your bank account was set up at least 14 days in advance then your debit card will be at your designated branch. Check your bank details email for the branch address.
  • If your bank account was less than 14 days before your arrival date you will need to complete an identity check at any Commonwealth Bank branch. You will need to visit the branch with your passport and your bank details. They will then identify you and organize to send out your debit card to an address of your choice (if you don’t have an Australian address the card can be sent to the branch and collected from there). This will take approximately 5 business days.